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North Yorkshire Councils And NHS Team Up To Give Support

North Yorkshire Councils And NHS Team Up To Give Support

Published by Karen Liu at 9:58am 9th April 2020.

The NHS and local councils in North Yorkshire and York are working together to ensure that support is provided for the most at risk patients during the COVID-19 outbreak.

Last month the NHS began writing to patients considered ‘very high risk’ of severe illness from coronavirus (COVID-19) because of an underlying health condition to provide additional guidance on how to stay safe in the weeks ahead.

Patients who have received these letters are strongly advised to stay at home for 12 weeks and avoid any face-to-face contact.

The NHS in North Yorkshire and York, North Yorkshire County Council and the City of York Council have been working together to put in place measures which will support these patients in adhering to the new advice.

This includes providing follow up contact, and ensuring that all very high risk patients who do follow the advice are able to access the everyday essentials they need such as food and medicine.

To enable help to go where it is most needed very high risk patients are encouraged to ask family, friends and neighbours for support and to use online services where possible.

A network of local community, business and neighbourhood groups has activated across North Yorkshire and York providing help close to home in many communities.

Very high risk patients are also able to register for help with food, shopping, deliveries or other additional care on a national database ( if needed.

Very high risk patients who are unable to access essential support from friends, family or their local community may also contact their local authority for help.

North Yorkshire County Council is proactively contacting people who have been asked to stay at home for 12 weeks because they are particularly vulnerable to make sure they are getting the help they need.

Anyone who does not have help and support from family, friends or neighbours can contact the council’s customer service centre on 01609 780780 8am-5.30pm seven days a week including bank holidays. They continue to reassure the public that
no one should feel that they are alone.




There is 1 comment on this page.

Hbromage, on 9th April 2020 8:34pm
Not in all the Scarborough area they haven't. Due to a mistake about the criteria, letters still have not gone out to all the extremely vulnerable people. We have had to keep being sent backwards and forwards between NHS, give and our gp trying to get our letter and being passed from pillar to post. On the 5th or 6th call they told us they were eventually sending out new ones to the right criteria of people but are waiting on the NHS. A lot of services are closed to you unless you have the letter as proof! I'm a carer for my mum and neither she nor I have been sent one so if I hadn't, more by luck than planning, been furloughed from my retail job I would be stuck still endangering her every time I went. Carers need that letter as proof too or they can't distance legally from and other work they have. And that's not even factoring in that some people may not realise they're more at risk because they haven't received that letter. So that's an epic no for support.

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