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No Internet or Phone for Some Staxton Residents

No Internet or Phone for Some Staxton Residents

Published by Jon Burke at 11:06am 26th March 2020.

Some residents in Staxton are without internet or phones today, after a road collision on the A64 has destroyed a BT cabinet.

Staxton BT Phone box

BT Open Reach says it's difficult to give any meaningful information or timescales as to when it will be fixed at this stage

A spokesperson said:

"We have engineers on site, but they are currently making sure the general area is safe and waiting for the power company to send an engineer to check that it is safe in terms of power supply.

As soon as that has been done, our engineers can start checking the impact and identifying a solution to restore service.

In the meantime, I would recommend that anyone impacted contacts their service provider to log a fault. Service providers may also be able to advise on alternative methods of connections for those who need it urgently.

In the current situation, we completely understand that connectivity has never been more important and our engineers will do everything possible to get service back up and running as quickly as possible."


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