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Filey MP: "Train Service Improvements Must Be Maintained"

Filey MP: "Train Service Improvements Must Be Maintained"

Published by Karen Liu at 9:13am 8th January 2020.

The MP for Filey says train service improvements must be maintained after many cancellations by TransPennine Express in the last month. 

Following his intervention last month, Kevin Hollinrake, has welcomed the recent improvements to the frequency and reliability of train services between Manchester and Scarborough via Leeds and York but has made it clear that this be maintained. He has committed to closely scrutinise their performance. 

Mr Hollinrake was following up on conversations that he and fellow Yorkshire MPs, Robert Goodwill (Scarborough and Whitby) and Jason McCartney (Colne Valley) had had with TPE Managing Director, Leo Goodwin, just before Christmas when they had demanded immediate action to improve the operator’s abysmal record in delivering services on the network.

Mr Goodwin assured the MP that services have improved significantly although he warned that they may continue to be affected by extreme weather or major works in the months ahead. According to the latest statistics fewer than 10 percent of trains were cancelled or delayed in the first week of January compared with up to 33 percent in the last 10 days of December 2019.

Mr Hollinrake said:

“These improvements are a step in the right direction but there is still more to be done.

Passengers have every right to expect a punctual and reliable service so they can get to work on time and go about their business without spending hours hanging around waiting for trains only to find that they are either delayed or cancelled.”

On Monday (January 13th) a customer compensation scheme that cancels out the annual regulated fare increase for season ticket holders will come into effect.

It will mean that customers who held a weekly, monthly or annual rail season ticket between 01 October and 31 December 2019 will be eligible for a 3% rebate of the annualised cost of their season ticket, more than covering the 2.8% average increase on regulated fares.

This compensation can be claimed in addition to claims made via a Delay Repay scheme, which entitles all season and non-season ticket holders to receive a refund for journeys delayed for 30 minutes or more within 20 days.

Mr Hollinrake said:

“These schemes are welcome but they are not enough. There needs to be a concerted effort on behalf of TPE to ensure that future services are reliable and punctual and last year’s nightmare experiences for passengers are at an end.”

Mr Goodwin also made a verbal confirmation that there will be no reduction of service frequency on the Malton to Leeds route following a complaint from one of Mr Hollinrake’s constituents who said that the only way he could get to Leeds for 9.00 is if he took a service at 6.58 which means that passengers get to work as much as 50 minutes earlier than they need.

The MPs are planning to meet the Secretary of State for Transport, Grant Shapps MP to formally ask him to continue to review TPE’s fitness to hold the franchise for the route, which is scheduled to last up to 2023.


There are 3 comments on this page.

Whitbyman, on 8th January 2020 9:46am
I think some people just love to complain, a complaint that someone gets to work earlier than they would like in Leeds from Malton ? How is that the fault of TPE and the railway that you live so far away from your job that it takes hours to get there ? Reality check needed for some people I think.
Well done to TPE and staff for getting it sorted at last , hopefully it continues for passengers going forward
Fileyman, on 8th January 2020 12:57pm
Have to agree.
One person complains that he gets to work early and the Filey M. P. jumps.

Just a minute.. Did I say Filey..

Didn't see anywhere in this article where the Filey MP has mentioned Filey..
JohnfromScarborough, on 8th January 2020 6:15pm
It is always nice to see YCR using a picture of one of the new trains to remind us what they look like. Easy to forget as they seem to be such a rare sight in reality.

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