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Scarborough's St Catherine's Hospice 'Outstanding'

Scarborough's St Catherine's Hospice 'Outstanding'

Published by the Yorkshire Coast Radio News Team at 9:25am 11th August 2016.

The Care Quality Commission (CQC) has found the quality of care provided by Saint Catherine’s Hospice – Scarborough to be Outstanding following an inspection in April this year.

Saint Catherine's Hospice provides in-patient hospice care and a hospice at home service which are regulated by CQC and a day hospice which is not regulated, these are based on one site. The hospice holds condition specific clinics, has a social work team, a bereavement support service, therapy services, an education department, a fundraising department and a team of volunteers numbering around 600.

The service has been rated Outstanding for being caring, responsive and well-led, and was rated as Good for being safe and effective. Saint Catherine’s Hospice – Scarborough was rated as Outstanding overall.  

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“This is a great service and there are many examples of outstanding practice clearly helping to deliver an excellent person-centred service.

“We were very impressed with the excellent leadership and management at Saint Catherine’s Hospice – Scarborough. Being a well-led organisation permeated everything they did, with appropriate policies and procedures for every aspect of not only people’s care but also areas like staff development, services provided, and the environment that people were living in.       

 “This is a real achievement for the whole team at Saint Catherine’s, and a great example of what Outstanding care should look like.”

The provider has three locations registered with the Care Quality Commission. We found that there were areas that were common to all three services. For example, training, staff meetings and policies and procedures. For this reason some of the evidence we viewed was relevant to all three services.

A full report of the inspection is available at:   

Some other areas of Outstanding practice that inspectors found included:

  • The beautiful environment was maintained by the hospice maintenance and gardening team. The premises were extremely clean and tidy with appropriate adaptations in place for people who used the service. The gardens were extremely well maintained.
  • There were a high number of staff on duty to be able to meet people's needs in a meaningful way and the service had a team of volunteers who provided additional support.
  • Staff followed risk assessments and guidance in management plans when providing care and support for people in order to maintain people's safety
  • People brought their own medicines with them to the service and there were systems in place to ensure they were stored and administered safely.


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