Ringtons Customer Service Person

Based in Scarborough

1392390

Increasing sales through an increasing customer base by delighting the customers with the quality and choice of our products and consistently excellent customer service.

Duties will include:

• Make every attempt to see all of my customers when their delivery is due
• To leave an out slip whenever the customers are out both a.m. and p.m. with your contact details including your company mobile phone number.
• I won’t leave goods in the morning without calling back if a customer has a debit.
• I won’t mark any customer N/A or C/L without doing a call-back
• Present the basket to every customer using the company doorstep structure
• To show and tell every customer about the offers, new and core products following the sales structure
• Treat every customer as if my future depends on them – it does!
• Deliver new business as per company policy and endeavour to see all of the customers at the correct times and on the day arranged
• Deal with all customer complaints quickly and effectively
• Conduct the weekly vehicle checks as per Company Procedure
• Drive responsibly and courteously using Best Practice of ‘Go Forward First’
• Distribute each Newsletter and customer communication with a follow up Conversation 2 weeks later
• To fill my day seeing and attaining new customers e.g. sample boxes
• Work the agreed hours
• Make sure the hand held is a true representation of the day’s work
• To mark all calls correctly with what happened at the door (e.g. ‘Stock’ means you’ve seen a customer and they did not want anything)
• Always conform to the company standard of appearance

Requirements

Qualifications required: 

• No formal qualifications required for this role, just the willingness to learn

Desired skills:

• Excellent customer service skills
• Excellent communication skills
• To be diligent, reliable and punctual

Personal qualities:

• A polite, confident and friendly approach
• Enjoy working outdoors
• Ability to work on own initiative as well as part of a team
• Ability to undertake a varied workload and be able to adapt and prioritise
• Demonstration of aptitude towards Customer Service and to be committed to attaining the appropriate qualifications of the Apprenticeship