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Jobs » Ringtons Customer Service Person

Ringtons Customer Service Person

Based in Scarborough

1392390

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Increasing sales through an increasing customer base by delighting the customers with the quality and choice of our products and consistently excellent customer service.

Duties will include:

  • Make every attempt to see all of my customers when their delivery is due
  • To leave an out slip whenever the customers are out both a.m. and p.m. with your contact details including your company mobile phone number.
  • I won’t leave goods in the morning without calling back if a customer has a debit.
  • I won’t mark any customer N/A or C/L without doing a call-back
  • Present the basket to every customer using the company doorstep structure
  • To show and tell every customer about the offers, new and core products following the sales structure
  • Treat every customer as if my future depends on them – it does!
  • Deliver new business as per company policy and endeavour to see all of the customers at the correct times and on the day arranged
  • Deal with all customer complaints quickly and effectively
  • Conduct the weekly vehicle checks as per Company Procedure
  • Drive responsibly and courteously using Best Practice of ‘Go Forward First’
  • Distribute each Newsletter and customer communication with a follow up Conversation 2 weeks later
  • To fill my day seeing and attaining new customers e.g. sample boxes
  • Work the agreed hours
  • Make sure the hand held is a true representation of the day’s work
  • To mark all calls correctly with what happened at the door (e.g. ‘Stock’ means you’ve seen a customer and they did not want anything)
  • Always conform to the company standard of appearance

 

Requirements

Qualifications required: 

  • No formal qualifications required for this role, just the willingness to learn

Desired skills:

  • Excellent customer service skills
  • Excellent communication skills
  • To be diligent, reliable and punctual

Personal qualities:

  • A polite, confident and friendly approach
  • Enjoy working outdoors
  • Ability to work on own initiative as well as part of a team
  • Ability to undertake a varied workload and be able to adapt and prioritise
  • Demonstration of aptitude towards Customer Service and to be committed to attaining the appropriate qualifications of the Apprenticeship
Salary:
£230.77 Per Week
Position:
Permanent
Located in:
Scarborough
Closing Date:
31st July 2018
Employer:
YH Training Services Ltd
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