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IT TECHNICIAN

SWC 003

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We are looking to appoint an IT Technician to join our IT department.You will possess sound IT capabilities have good organisational and time management skills.If you think you have the skills & can do attitude we are looking for please get in touch

Job Description

 

Post: ICT Technician

Employer: SWC Trade Frames Limited

Responsible To: Corporate Systems Manager

Contract Type: Permanent

Hours: 40 hours per week, Monday - Friday

Please note that flexibility will be needed to meet the varying

needs of the business.

Background Information

SWC Trade Frames has been family run since 1989 & is a Quality Assured Company that manufactures high quality PVCu and Aluminium products including casement & sash windows, residential & bi-folding doors, conservatories & orangeries. A previous holder of the prestigious national industry "Fabricator of the Year" Award, SWC is also known for it's proven track record of being a modern, progressive, customer focussed business. 

Job Purpose

The purpose of this post is to provide ICT support for the business including programming and implementing ICT based projects. Full training and mentorship is provided.

Main Duties and Responsibilities

Quality Management System (QMS)

  • Comply with Standard Operation Procedures (SOP’s)

  • Contribute to Quality System reviews and give feedback for improvements to the SOP’s and the Quality Management System (QMS) to your line manager.

  • Update QMS manuals with new business processes.

ICT Systems & Security

  • Implement software installation upgrades throughout the business.

  • Implement hardware installations and set-up for new and existing members of staff.

  • Troubleshoot for hardware/software problems in the user systems, server systems and network systems

  • Set-up new users, access levels & passwords throughout all protected software

  • Assist in the quote & order process for new software & hardware

  • Assist in the development of SQL scripts and reports including the design process where appropriate.

Project Work

  • Assist with undertaking ICT based project work. This will include data entry and data checking.

  • Assist with data entry/programming, as well as maintaining, upgrading and evolving any bespoke software data used.

  • Assist in the creation of ICT project specific paperwork including price lists, flyers and newsletters.

  • Create & suggest new system & reporting ideas for consideration as new projects

  • Where appropriate lead the creation of new systems ensuring timescales are adhered to

Training, Documentation and Quality Assurance

  • Create and store quality & procedural documentation developed by each business area.

General Duties

  • Adhere to SWC good practice guidelines, personal and Health & Safety policies, and procedures.

  • Participate in individual training opportunities relevant to the post and team objectives.

  • Operate within a strict code of confidentiality where required at all times.

  • Support cover arrangements as requested by your line manager including occasional out of hours support, install & upgrades

  • Assist customers with Panacea issues & systems maintenance issues

  • Stock monitoring (hardware & licences)

  • Provide training to colleagues on corporate systems

  • Maintain current systems and services eg website content, database integrity and reports for managers

The job description is not necessarily a comprehensive definition of the post. The nature of SWC is that some tasks and responsibilities may change as a result of unpredictable and unforeseen circumstances. Therefore, the post holder will be expected to work in a flexible way when the occasion arises. Such duties will normally be compatible with the regular work set out in this job description. Any additional responsibility that becomes a regular or frequent part of the post will be reviewed and included on an amended job description and person specification in consultation with the post holder.

Person Requirements – ICT TECHNICIAN

 

Factors

Requirements

Essential

Desirable

Assessment Method

 

 

 

 

App

form

Inter-

view

Skills test

Qualifications

HND/Level 4 or equivalent qualification in a relevant subject

 

*

 

 

 

Recognised ICT qualification

 

*

 

 

 

A-Level Maths (Level 3)

 

*

 

 

 

5 GCSES including ICT, Maths, English & a Science

*

 

 

 

Skills

Presentation skills

*

 

 

 

Ability to work independently as well as part of a team

*

 

 

 

Ability to meet tight deadlines

*

 

 

 

Effective interpersonalskills

*

 

 

 

 

Effective verbal and written communication skills

*

 

 

 

 

 

Ability to analyse and interpret data

*

 

 

 

Sound organisational and time management skills

*

 

 

 

 

Ability to formulate information in an articulate, accurate, explicit way

*

 

 

 

 

Sound IT technical capabilities

*

 

 

 

Macro programming in either OpenOffice (Preferred), C++, Java or Delphi

 

*

 

 

Report design including SQL scripts

 

*

 

Experience

Experience of working on computer networks

 

*

 

 

Experience in software set-up

*

 

 

 

Installation and set-up of hardware

 

*

 

 

SQL database setup and maintenance

 

*

 

 

SQL database script design

 

*

 

Knowledge

A current technical knowledge of ICT systems

 

*

 

 

 

Working knowledge of computer hardware

 

*

 

 

 

Data Protection Act 1998

 

*

 

 

Attributes

Enthusiastic

*

 

 

 

 

Self motivated

*

 

 

 

 

Committed to ongoing training and support

*

 

 

 

 

Conscientious

*

 

 

 

 

Positive solution focussed attitude

 

 

 

 

 

Jan 18

Salary:
£20,000 Per Annum
salary approximate dependant upon experience
Position:
Permanent
Closing Date:
2nd February 2018
Employer:
SWC Trade Frames Ltd
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