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IT Support Engineer

Variable Competitive
Closing Date:
5th June 2020

Sirius Minerals

Woodsmith Mine
YO22 5BF

01723 470010

Join us as an IT Support Engineer, where you will play a key role in providing in-house user support on computer applications and platforms.

Company description

We are constructing a state-of-the-art underground mine to enable the extraction of Polyhalite – a unique multi-nutrient fertilizer – along with the necessary infrastructure both above and below ground that will be required for transport, processing and distribution.


To work here, you must share our values and determination to reach our goals quickly, efficiently and with the highest safety standards.


Join us as an IT Support Engineer, where you will play a key role in providing in-house user support on computer applications and platforms. Supporting the wider team, the role will involve troubleshooting common user issues, planning for future needs and installing networking infrastructure around the site.


Job description

Key accountabilities

  • Respond to requests for technical assistance.
  • Diagnose and resolve technical hardware, network and software issues.
  • Research questions using available information resources.
  • Log all Helpdesk interactions and flag recurring problems.
  • Identify and escalate situations requiring urgent attention.
  • Track/route problems and requests accordingly and document resolutions.
  • Form part of our ‘on-call’ team for our Woodsmith Mine site.
  • Assist the onsite IT Project Manager with site specific IT projects including documentation, planning and coordinating with contractors.
  • Ensure all IT inventories at the site are up to date to support on-going and upcoming IT projects.



  • An in-depth understanding of typical corporate software and equipment.
  • Qualified to minimum of Level 3 Diploma/NVQ or equivalent in related subject.
  • The ability to work under own initiative and offer user support to a large team.
  • Ability to work accurately under pressure and to tight deadlines.
  • Good analytical and methodical problem-solving skills.
  • Ability to assess each employee's IT knowledge and offer support accordingly.
  • Up-to-date technical knowledge.
  • Good interpersonal, customer care and communication skills.
  • Good knowledge of general Health and Safety, knowledge of permit to work systems is desirable.
  • Good attention to detail, including accurate record keeping, documentation and stock management.
  • The ability to code and knowledge of Fibre and Wireless technologies would be an advantage.
  • Experience of working on construction sites/fast-paced industrial sites would also be an advantage.


Additional information



Woodsmith Mine site, near Whitby


In some rare cases, you may be asked to work from our other project sites.

Wilton site, near Redcar

Lockwood Beck site, near Guisborough

Resolution House office, Scarborough


A full UK driving license is required for this role.



Competitive depending on experience


Closing date

5 June 2020


How to apply

If you are viewing this role on the Woodsmith Project website, please click the ‘Apply Now’ button below. Otherwise, please visit our current vacancies page, click on the role you are interested in and then click the ‘Apply Now’ button near the bottom of the page. We do not accept applications from agencies.


We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.


We will process your information in accordance with our Candidate Privacy Notice.