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Jobs » Service Engineer

Service Engineer

KP/SC

Our client is seeking an experienced Service Engineer, who is prepared to travel worldwide.

About   this company:

Our client is   seeking an experienced Service Engineer, who is prepared to travel worldwide.   This position assumes a key role in the Service and Support Team by being the   front line assisting our customers at every stage including start-up and   commissioning of equipment, performing planned maintenance, training   customers, diagnosing equipment problems remotely, as well as responding to   service break downs. The role will involve working with customers in a   variety of industries including Oil & Gas, Aerospace and Automotive to   help them get the most from their new and existing bending machines. The   desired person must be willing to travel, be able to work under pressure and   have a strong work ethic. Due to the nature of the industries we serve   anti-social hours i.e. weekend work and travel will be expected as and when   required.

Role   / Responsibilities:

  •   Liaise effectively with the Service & Support Team on all   installation, service and training schedules.
  •   Investigate and recommend ways to improve service levels, reduce   costs, and improve quality standards and profitability on individual   jobs/projects.
  •   Support customers remotely via company phone and laptop
  •   To install, commission and service all Unison equipment.
  •   To implement key customer service contracts, ensuring both   scheduled service work, and machine breakdowns are dealt with professionally   and that all conditions of Service Level Agreements are adhered to.
  •   To document and submit all signed installation, service and   customer training paperwork in a timely manner.
  •   To ensure any outstanding issues are followed up and dealt with   appropriately
  •   To manage personal timesheets ensuring that they are an accurate   reflection of the activity codes and time spent for individual clients.
  •   To gain an understanding of customer’s organisations, looking   for further sales opportunities and promoting service contracts.
  •   To participate in site surveys and site meetings.

 

Essential / Desirable experience required:

Desired knowledge, skills and   experience as a Design Engineer. You must have:

  •   Relevant mechanical or electrical qualifications AND/OR proven   practical experience in mechanical and electrical engineering in industry.
  •   Good written and verbal skills and be able to communicate at all   levels both with internal staff and with customers.
  •   Good organisational and time management skills, ability to   prioritise personal workloads in line with business and customer   expectations.
  •   Must have a Customer Service Orientation and have excellent   interpersonal and communication skills as the position involves daily   interaction with customers, colleagues and 3rd party suppliers.
  •  Overtime and/or anti-social working hours will be required to   meet project delivery deadlines.
  •   Overseas travel will be required to meet project installation   and service requirements (including but not limited to USA, Norway, Malaysia,   Nigeria, Brazil, Angola, Ghana, Singapore, New Zealand)
  •   Training will be provided


  This is an excellent opportunity for the right candidate to work with a world   leading company within their sector. 

Salary:
TBC
Depending on experience
Position:
Permanent
Closing Date:
20th August 2017

Scarborough Jobmatch

32
32
St Nicholas Street
Scarborough
YO11 2HF
T: 01723357060

Contact

Scarborough Jobmatch

E: scarborough@jobmatchuk.com

Apply Now





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