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Customer Service Apprentice

VACSnu8120

Salary:
Between £8,100 and £10,000 Per Annum Pay rate for Apprenticeship period.
Closing Date:
17th August 2020
Position:
Apprenticeship

Craven College- Tyro Training

Unit 1 Manor Court
Manor Garth
Eastfield
Scarborough
North Yorkshire
YO11 3TU

07725 676 942

parmitt@craven-college.ac.uk

The successful candidate will provide Customer Service support to the Partners and colleagues of the firm, and work towards the Customer Service Practitioner Apprenticeship Standard. • Working Week o Monday - Friday, 09:00 - 17:00.

Key responsibilities will include:
• Answer the telephones, take messages and deal with client enquiries
• Prepare letters, respond to e-mails and post duties
• Diary management and meet and greet clients in a professional manner
• Input client information and update as required
• Prepare documentation and reports for client meetings
• Develop an in-depth knowledge of the insurance and services offered by NFU Mutual
• Use and maintain office equipment
• Extra responsibilities will be added as the apprentice develops.


Desired skills 
• Have good ICT user skills
• Demonstrate excellent organisational and communication skills (verbal and written)
• A professional approach to work with own initiative
• Able to work effectively as part of a small team and deal with confidential information
• A confident, polite, and professional telephone manner
• Able to take responsibility and manage own workload and priorities
• Excellent attention to detail and accuracy of work
• Smart and presentable appearance
Personal qualities 
• Polite and professional
• Self-motivated
• Smart appearance
• Honest and reliable
• Enthusiastic
• Outgoing
• Work to deadlines
Desired qualifications 
Minimum of 5 GCSEs (or equivalent) at grade C/4 or above, including English and maths.

Contact

Phil Armitt

Apprenticeship Coordinator

Cayley Court
Scarborough
YO11 3YJ

01723 588072

apprenticeshipsscarborough@craven-college.ac.uk