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Customer Service Apprentice


Between £8,100 and £10,000 Per Annum Pay rate for Apprenticeship period.
Closing Date:
17th August 2020

Craven College- Tyro Training

Unit 1 Manor Court
Manor Garth
North Yorkshire
YO11 3TU

07725 676 942


The successful candidate will provide Customer Service support to the Partners and colleagues of the firm, and work towards the Customer Service Practitioner Apprenticeship Standard. • Working Week o Monday - Friday, 09:00 - 17:00.

Key responsibilities will include:
• Answer the telephones, take messages and deal with client enquiries
• Prepare letters, respond to e-mails and post duties
• Diary management and meet and greet clients in a professional manner
• Input client information and update as required
• Prepare documentation and reports for client meetings
• Develop an in-depth knowledge of the insurance and services offered by NFU Mutual
• Use and maintain office equipment
• Extra responsibilities will be added as the apprentice develops.

Desired skills 
• Have good ICT user skills
• Demonstrate excellent organisational and communication skills (verbal and written)
• A professional approach to work with own initiative
• Able to work effectively as part of a small team and deal with confidential information
• A confident, polite, and professional telephone manner
• Able to take responsibility and manage own workload and priorities
• Excellent attention to detail and accuracy of work
• Smart and presentable appearance
Personal qualities 
• Polite and professional
• Self-motivated
• Smart appearance
• Honest and reliable
• Enthusiastic
• Outgoing
• Work to deadlines
Desired qualifications 
Minimum of 5 GCSEs (or equivalent) at grade C/4 or above, including English and maths.


Phil Armitt

Apprenticeship Coordinator

Cayley Court
YO11 3YJ

01723 588072