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Jobs » SERVICE RECEPTIONIST - AUTOMOTIVE

SERVICE RECEPTIONIST - AUTOMOTIVE

Based in Scarborough

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We are currently seeking to recruit an experienced and driven Service Receptionist to join our busy team at Boro Tyres Autocentres in Scarborough.

We are currently seeking to recruit an experienced and driven Service Receptionist to join our busy team at Boro Tyres Autocentres in Scarborough.  As an independent, family run business we are 100% committed to providing the highest standards of quality work and delivering unrivalled customer service so great communication and organisational skills will be pivotal to this role.

 

Key responsibilities will include:

  • Greet customers both in person and on the phone, identify and anticipate how we can meet their needs, and confidently sell our products and services. 
  • Accurately capture customer details and book in vehicles using our online diary, ensuring the Service Manager has the best possible information to allow the Technician to quickly and effectively start work on the vehicle.
  • Clearly communicate cost and time requirements to the customer, and arrange alternative transport (courtesy cars/drops offs) as appropriate.
  • Manage and follow up all jobs in progress, and liaise with the Service Manager and Technicians to provide regular updates to the customer and meet agreed time scales.
  • Ensure the customer understands and authorises the work required on the vehicle, and confidently answer technical queries, involving Technicians where necessary.
  • Utilise our computer system to produce invoices, and arrange/collect payment.
  • Hand vehicle back to the customer.

 

The ideal candidate will have:

  • Previous experience in a similar role within the automotive industry is essential.
  • A proven track record of delivering great customer care in a busy environment.
  • Have a professional, confident and personable approach both on the telephone and in person.
  • Be able to use computers with confidence.
  • Be able to work on their own initiative, and organise and prioritise their workload.

A fantastic future with ongoing training and development is on offer to its most commited and determined individuals.

To apply please email your name, a brief overview of your experience and a contact telephone number to adam.beston@borotyres.co.uk, or alternatively collect, complete and return a Job application form from Boro Tyres Autocentres, Seamer Road, Scarborough, YO12 4BT.

Please note if a suitable candidate is found the job may close early, so please apply prompt.

 

Salary:
TBC
Full Time - Salary dependant on experience
Position:
Permanent
Located in:
Scarborough
Closing Date:
5th April 2020
Employer:
Boro Tyres Autocentres
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