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Jobs » Service Centre Advisor

Service Centre Advisor

Based in Dormanstown, Redcar


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Beyond Housing have an exciting opportunity to join our Service Centre

You will be undertaking a range of administrative tasks and delivering all contact handling functions while providing the highest quality customer experience to all customers through a range of communication channels including, telephone, email, live-chat, face to face.

You will be dealing promptly, efficiently and effectively with all customer enquiries and informing the customer of the outcome, or following up procedures where enquiries cannot be dealt with immediately.

You will become part of an enthusiastic and evolving team, continuously exploring innovative ways to tailor our services to meet the needs of our customers and provide a positive and outstanding customer service experience with Beyond Housing.

We would be especially interested in hearing from candidates with excellent communication, organisational and team working skills, with a passion for providing excellent customer service.

The Service Centre is a dynamic and exciting new team within Customer and Communities, covering our contact offer to tenants and other customers.

This is an exciting opportunity to play a key role in delivering a “one stop shop” service for tenants and other customers of Beyond Housing.  The Service Centre receives around 25,000 contacts a month through a variety of communication methods, including telephone, email, live chat, text, web queries and face to face at reception. The team also undertake administration tasks covering areas of customer satisfaction, rental income, tenancy management, and choice based lettings with an ambition to answer 95% of queries from tenants at the first point of contact.

Who are Beyond Housing?

Our story began in 2018 and we’d like you to be part of our future. With over 700 colleagues forming the Beyond Housing family, we cover 411 square miles with more than 15,000 homes, serving 30,000 customers. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.

Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!

We have ambitious plans for further growth and impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.

Why choose us?

The team here at Beyond Housing genuinely care about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.

Our people are our best asset, so we want to make sure your wellbeing is the best it can be. Our responsibilities as an employer extend beyond the workplace, we want to make sure we can help and support you when you need it most.

So here goes:

  • Flexible working patterns to suit your commitments
  • Generous holiday entitlement
  • Impressive salaries with incremental pay increases for most colleagues
  • Competitive pension scheme with generous employer contributions
  • Life assurance to look after your loved ones
  • Health cash plan
  • A much needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
  • Cycle to work scheme (if you’ve got the legs for it)
  • Annual cost of living pay rise
  • Agile working – to give you that positive work life balance.

Please contact Sarah Collinson on 01642 771460 for an informal discussion about the role.

We are not working with recruitment agencies on this vacancy. Closing date for applications is Monday 16 December.

Between £18,734 and £20,044 Per Annum
Located in:
Dormanstown, Redcar
Closing Date:
16th December 2019
Beyond Housing