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Jobs » Customer Service Team Leader

Customer Service Team Leader

Based in Scarborough


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Castle Business Support are currently working exclusively with UPM Raflatac to recruit a Customer Service Team Leader to join their well established and developing team.


Castle Business Support are currently working exclusively with UPM Raflatac to recruit a Customer Service Team Leader to join their well established and developing team.

This is a fantastic opportunity for an experienced team leader with a strong proven background leading, developing and coaching teams, ideally within a similar arena.  You will be proactive and people focused, able to develop team culture and performance, while reviewing opportunities to continuously improve output.  The role will report directly into the Customer Service Manager based in North Europe.


  • Lead and manage the Customer Service teams’ development and performance with prompt effective feedback
  • Support and coach the team members on a daily basis
  • Develop a team culture which assumes an active role in the delivery of customer objectives in conjunction with the sales team.
  • Seek opportunities for continuous improvement
  • Relay the company sales strategy and objectives and manage customer relationships
  • Support sales by information retrieval and analysis as well as pricing
  • Support the team and customers using the company’s tools and strategies in e-business
  • Support and coordinate the proactive activities of the team including product promotion and price offer follow ups.  


  • Strong leadership, interpersonal and communication skills
  • Able to motivate, delegate, empower and build a good team spirit
  • You will have relevant educational background.
  • A management/leadership qualification, and a relevant degree, would be an advantage however not essential.
  • 5 years’ experience working within customer service or similar role
  • Good organisational skills and ability to prioritise workloads
  • Be proactive and take initiative
  • Flexible, easily adapt to different situations and work efficiently under pressure.


UPM Raflatac is one of the Worlds leading producers of self-adhesive label material.  They supply high quality paper and film label stock for consumer products and industrial labelling through a global network of factories, distribution terminal and sales offices.  They employ around 3000 people across the business worldwide. UPM Raflatac is part of the UPM-Kymmene group.

  • Closing Date: Monday 5th March


  • Salary: £30-36k
  • Hours: Monday-Thursday 8.30am- 4.45pm Friday 8.30am-2.00pm
  • Job Type: Customer Service Team Leader
  • 27 days holiday plus Bank holidays
  • Attractive Company Pension & insured benefits 
  • Incentive schemes
  • Private Health
  • Onsite Gym
  • Onsite Canteen
  • Free onsite parking
  • Other additional benefits


Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience we deliver a market leading service building long term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high quality candidates – so only right that we reward the people who introduce them to us.

Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

CONTACT:   For any further information and to apply for the role Please contact Kate Spivey at Castle Employment  kate.spivey@castle-employment.co.uk  01723 365432


Between £30,000 and £36,000 Per Annum
Located in:
Closing Date:
30th March 2018
Castle Employment Agency Ltd.
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