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Jobs » Operations Manager

Operations Manager

Based in Scarborough

Operations Manager

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Fusion Resources are looking some someone who can lead by example, and have significant input into transformation.

We have an exciting opportunity for an Operations Manager to join our Clients Customer Onboarding team. As an Operations Manager you will be involved with new customer centric initiatives in the early stages. You will lead a section of our fulfilment teams in the delivery of output and quality to achieve our customer onboarding site objectives and you’ll also be leading on piloting new ways of working. You will be responsible for the management of 5 first line managers and an approximate FTE of 55.

If you are looking for a role where you can lead by example, and have significant input into transformation, this is the role for you!

The role

  • Motivate, coach, steer and support your direct reports and their teams to achieve objectives in maximising output and quality in the operation to ensure an excellent customer experience.
  • Exploit data to ensure your teams match targeted KPIs in addition to identifying means of reducing operational costs.
  • Have consultative input into the new customer onboarding procedures in pilot.
  • Successfully implement new products, processes and updates and monitor performance of change to ensure the best possible service is delivered to customers.

The person

  • People management experience in a fast-paced environment including strong performance management and coaching skills.
  • Excellent communication and analytical skills.
  • Evidence of customer centric thinking and continuous improvement activity.
  • Ability to look ahead and resource to budget and forecast.
  • Experience in the implementation of change

If you wish to apply for this position, please email your CV to or call us on 01723 501162.

Due to a high volume of applicants we are receiving, unfortunately we are only able to contact candidates who are successful to be invited into interview If you have not been contacted within the next 7 days of your application, please assume you have been unsuccessful on this occasion.

TBC depending on experience
Located in:
Closing Date:
16th February 2018
Fusion Resources Ltd