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Jobs » Night Porter

Night Porter

Based in Scarborough

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The main point of contact on behalf of the business for all visitors, residents, conference/event customers on a 24 hour, 365 days a year basis. Ensure security of the property and any adjoining areas are maintained at all times.

PRINCIPAL ACCOUNTABILITIES:

Assistance with the professional welcome, farewell, parking arrangements, cloakroom and food and beverage service activities supported by a detailed knowledge of both current and forthcoming functions and/or business events.

Perform duty management when on night duty.

Assist with First Aid activities as required.

Responsible for the optimum upkeep and overall excellent presentation of the front of house, event suites and adjoining areas.

Effective liaison with Conference and Function organisers and other colleagues as required.

Perform switchboard duties, taking and relaying a full message service as required.

As front line ambassadors for the business, ensure at all times the optimum presentation of the front of house and adjoining areas. Uniform clothing as provided will be worn to a high standard at all times when on duty.

Perform any other duties/projects at other locations as required by any member of the Management team

QUALIFICATIONS/EXPERIENCE:

  • Minimum of 2 x ‘O’ Level/GCSE passes or equivalent including Mathematics and English.
  • Essential – experience of working in a customer facing environment.
  • Desirable – experience of customer meeting and greeting.
  • Desirable – a minimum of 1 years experience of working in a customer facing role within a minimum 3 star hotel/hospitality related environment.
  • Desirable - experienced and competent in using current hotel related software, e.g. Fidelio, MS Office etc.
  • Desirable - Membership of the Clefs d’Or.
  • Desirable - experience of Complaint handling techniques.

BACKGROUND SKETCH:

  • Fit and healthy
  • Excellent personal presentation
  • Articulate - excellent spoken and written English
  • Ability to communicate well at all levels (internally and externally)
  • No visible tattoos
  • Flexible working hours
  • Good personal time management and priority setting
  • Work well under pressure
  • A dedication to customer focus
  • Responsive to change
  • High attention to detail
  • Good administrative skills
  • Fun, friendly and efficient telephone manner
  • Creativity

 

Salary:
TBC
Position:
Permanent
Located in:
Scarborough
Closing Date:
28th February 2018
Employer:
Crown Spa Hotel