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Jobs » Customer Service Advisor

Customer Service Advisor

Based in Scarborough

VC5081

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Castle Business Support are currently recruiting for Permanent Customer Service Advisor’s to join a fast paced and growing Digital Advertising organisation in the Scarborough area.

The Position:
Castle Business Support are currently recruiting for Permanent Customer Service Advisor’s to join a fast paced and growing Digital Advertising organisation in the Scarborough area.

This is a unique role that requires a high level of customer service and all centre experience with the ability to manage and deliver a high-end customer experience while meeting and maintaining company KPIS and procedures. Managing a portfolio of customers at various stages in the production process and managing expectations of customers.

To be considered for this opportunity you must have previous account management experience, excellent communication and IT skills and can deliver a high level of customer service at all times.

Requirements:
- Call Centre experience
- Excellent communication and customer service telephony skills
- Good knowledge of social-media
- Excellent IT skills, Outlook, Word, Excel
- Resilience & initiative
- Good organisational skills & attention to detail
- Good Diary management

The Company
• Yorkshire based company
• IT/Digital sector – well established
• Call Centre
• Open plan office environment
• Extensive training provided covering all elements of the role

The Benefits:
• Scarborough based – on a bus and train route, free parking available
• Open plan office, support from line managers
• Well established, successful business
• 37 hrs a week, Mon - Fri: 9-5 (4:30 finish on a Fri) with 30 minutes for lunch
• Reward and incentive scheme, vouchers
• Offers progression and growth

About us:
CASTLE has been established for 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work – so please recommend a friend to us!

CONTACT:
Email your CV to jordana@castle-employment.co.uk or call 01723 365432 and ask for Jordana or Jade.

Salary:
Between £17,000 and £17,000 Per Annum
Position:
Permanent
Located in:
Scarborough
Closing Date:
23rd February 2018
Employer:
Castle Employment Agency Ltd.
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