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Jobs » Visitor Experience Assistant - Residential Volunteer

Visitor Experience Assistant - Residential Volunteer

Based in Bempton


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To ensure all our visitors, young and old, have a fantastic time when they visit the reserve. You’ll help us to achieve this through visitor engagement, interpretation, marketing, education and volunteer management.

What we need

We are looking for two residential volunteers for 2018 to join us from March/April to September for 6 months full-time (negotiable). One volunteer would do predominantly visitor experience tasks, with a small amount of education, the other would be predominantly working with the education team helping with school visits to the reserve, with areas of visitor experience. When applying please state which role you would be most interested in.

In this role you will gain:

  • Experience of planning, delivering and promoting events
  • Specialist experience of delivering a stunning visitor experience at the largest mainland seabird colony in England
  • Training in first aid, safeguarding, volunteer management, social media and marketing
  • Excellent all-round experience of working in a team on a RSPB nature reserve
  • Experience of supervising other volunteers
  • Free accommodation (all bills also covered, apart from food) in a stunning location just 1 mile from the reserve

Main duties

Promoting the reserve and reserve events:

  • Work with the marketing officer to write press releases and liaise with the media
  • Producing posters and publicity material
  • Social media is a huge part of the marketing done at Bempton Cliffs and you will be pivotal to the success of our online reach
  • Writing news articles for local newsletters


Developing, delivering and promoting an events programme on the reserve:

  • Typical events include guided walks, moth trapping, craft activities, discovery backpacks, talks and tours, annual bioblitz, annual whale and dolphin watch week and family trails
  • Working with other volunteers to make events a success
  • Help to create event and activity resources
  • Change over event and activity resources for autumn/winter as last job before end of stay

Educational visits:

  • Gain experience of working with the education team by delivering to formal school groups and groups of young people (almost 2,000 school children visit us each year so you’ll be kept busy!)
  • Help to produce educational resources

In addition to these specialist tasks, you will be expected to be an active member of the reserve team assisting with the upkeep, day-to-day management and administrative tasks on the reserve.

Skills required


  • Excellent people and communication skills
  • Approachable and confident personality
  • Ability to work as part of a team
  • Happy to give anything a go – from guided walks to marketing
  • Enthusiasm for wildlife and conservation (specialist knowledge not required as all training provided)


  • Understanding of customer service, planning and promoting events
  • Understanding of marketing and promotions through different communication channels (especially familiarity of social media)
  • Volunteering experience


This scheme is designed to give you the training and experience needed for a career in conservation. We will assist your personal development and progression towards a conservation career. A wide range of opportunities will arise during your placement giving you the chance to learn new skills, gain new experiences and increase your conservation knowledge. Your manager will provide a structure to your development and you will have monthly one-to-ones to track your progress and assess any ongoing needs. Upon completion of your stay, references will be available as and when required. In the last 3 years since the scheme began, all of our long-term volunteers have gone on to attain jobs in the conservation sector.

Why Bempton Cliffs?

Bempton Cliffs reserve is located near Bridlington on the East Yorkshire coast. The reserve stands atop spectacular 122m (400ft) chalk cliffs, and supports England’s largest seabird colony, with almost a quarter of a million seabirds during the summer including guillemots, kittiwakes and puffins. The reserve is also home to the UK’s largest mainland gannetry and is set against a backdrop of beautiful grasslands (home to owls and farmland birds), a healthy breeding population of tree sparrows and dense carpets of red campion. The spectacle here really is amazing and with over 110,000 visitors a year you’ll have plenty of opportunity to hone your visitor engagement skills!

Accommodation at Bempton Cliffs

Volunteer accommodation is in the adjoining building to the main RSPB Bempton Cliffs office, which is located on the main street of Bempton village (a mile away from the reserve). The volunteer quarters underwent major renovations in 2014. There are now three bedrooms, a double bedroom, a single bedroom and a twin bedroom (so you may be sharing the twin room with someone of the same sex) and two bathrooms. There is also a lounge with a television and a kitchen with an oven/hob, microwave, fridge/freezer, washing machine, toaster and kitchen utensils (plates, pans, cups etc.). The nearest corner shop/post office is a two minute walk from the volunteer accommodation. Bempton railway station is a mere five minute walk away, and the town of Bridlington, with a larger range of facilities is a seven minute train ride from Bempton.

This is a voluntary position with accomodation and
Located in:
Closing Date:
28th February 2018
Jobs on the Yorkshire Coast